Effective Date: 2023
Introduction:
At Nutrition4kidsng, we are committed to protecting the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit and make purchases through our e-commerce website. By using our website, you consent to the practices described in this policy.
1. Information We Collect:
We collect personal information from you when you visit our website, place an order, or interact with our services. The types of personal information we collect include:
- Personal Identification Information: Name, email address, mailing address, phone number, and payment information.
- Account Information: Username, password, and purchase history.
- Payment Information: Credit card or debit card details (Note: Payment information is processed by trusted third-party payment processors).
- Cookies & Usage Data: Information about how you interact with our website, such as pages viewed, products browsed, and time spent on each page.
2. How We Use Your Information:
The personal information we collect is used for the following purposes:
- To process and fulfill your orders: We use your payment and shipping information to process and deliver your purchases.
- To communicate with you: We may contact you to confirm your order, send receipts, updates on your order status, or respond to your customer service inquiries.
- To improve our services: We use the data collected to enhance the user experience on our website, including product recommendations and personalized marketing.
- To send marketing communications: If you opt-in, we will send you promotional emails, newsletters, and special offers. You can unsubscribe from these communications at any time.
- For legal and business purposes: We may use your information to comply with legal requirements or resolve disputes.
3. How We Protect Your Information:
We take your privacy seriously and implement appropriate technical and organizational measures to protect your personal data. These measures include:
- Encryption: We use SSL encryption technology to secure sensitive data during transmission, such as credit card information.
- Access Control: Only authorized employees and third-party service providers have access to your personal information.
- Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, after which it will be securely deleted.
4. Sharing Your Information:
We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, and fulfilling orders. These parties are contractually obligated to protect your data and use it solely for the purposes of providing the requested services. We do not sell, rent, or share your personal data with third parties for marketing purposes without your consent.
Third-party service providers include, but are not limited to:
- Payment Processors: Companies like Paystack, Flutterwave, etc., that securely process your payment information.
- Shipping Partners: Courier services like DHL, UPS, etc., for delivery of your orders.
- Marketing Platforms: Services such as Mailchimp, Google Analytics, and Facebook, which help us with marketing, analytics, and improving user experience.
5. Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your browsing experience on our website. Cookies are small files stored on your device that allow us to remember your preferences and activity on the site. You can manage your cookie preferences through your browser settings, but please note that some features of the website may not function properly if you disable cookies.
The types of cookies we use include:
- Essential Cookies: Necessary for the operation of the website (e.g., to maintain your shopping cart).
- Performance Cookies: Help us understand how you interact with our website, allowing us to improve performance.
- Targeting Cookies: Used to deliver relevant advertisements and offers based on your preferences and browsing history.
6. Your Rights and Choices:
You have the following rights regarding your personal information:
- Access and Update: You can access and update your personal information by logging into your account or contacting us.
- Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails, you can unsubscribe by clicking the “unsubscribe” link in the emails or contacting us directly.
- Right to Deletion: You can request that we delete your personal information, subject to legal obligations or contractual requirements.
- Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at nutrition4kidsng@gmail.com
7. Children’s Privacy:
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information. If you believe that we may have collected information from a child, please contact us.
8. Third-Party Links:
Our website may contain links to third-party websites, such as social media platforms or partner websites. These websites have their own privacy policies, and we encourage you to review them. We are not responsible for the content or practices of third-party sites.
9. Changes to This Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this policy. We encourage you to review this policy periodically for any updates. Your continued use of our website after changes to the policy indicates your acceptance of those changes.
10. Contact Us:
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Nutrition4kidsng
Email: nutrition4kidsng@gmail.com